Service Excellence Leader - Finance & Accounts - KPO

Client :

Our client is one of the finest captive KPO's in the country. They are leaders in their category and frequently ranked as the most desirable place to work in.

Please Note a CA or ICWA or CPA qualification is essential along with a Master Black Belt.

Role & Key Result Areas :

- This is a F&A Service Excellence role.

- Manage relationship with F& A Service line leaders and their extended leadership team

- Lead a global team based in key locations

- Co-develop strategies with stakeholders: execute Service excellence initiative that are aligned with the F&A Service line

- Drive standardization across the F&A Service line while executing the service excellence framework

- Lead the global SE team with a focus on speed of execution and Exceptional client service (ECS)

- Build domain knowledge & experience, which can be leveraged to drive transformation initiative

- Drive efficiency & effectiveness in F&A Service line through continuous improvement initiatives to achieve superior business results

- Provide thought leadership and promote best industry practices by leveraging quality council

- Manage project pipeline and resource planning

- Manage project toll gate reviews and ensure all projects are delivered within agreed budget and timeline

Person Profile :

- Strong client stakeholder relationship building, strong executive communication, facilitation and executive presentation skills

- Showcase high energy, professionalism and business acumen

- Comfortable with interacting with senior executives within the firm and attune to their relevant business language

- Comfortable working across cultures with a - Global Mindset- and influence senior stakeholders from multiple disciplines and geographies;

- Proven experience of working with a global BPO or captive shared service organization

- Global mindset for people leadership with a multicultural team reporting into this role

Problem solving and analytical skills, ability to influence without authority

Willingness to work, collaborate and share best practises