Service Excellence & Compliance Specialist - BPO/IT

Pointers

- Will work on Employee life cycle stages which includes on boarding to exit

- Involves recommendation, implementation and closure of Projects revolving above aspects

- Understand the kind of tools available in the market for smooth transition of Process

- Process Compliance

IC role

- Primary location : Bangalore; We can look at other locations as well.

- Look at Tier 1 organization and Tier 2 Education background, B schools

- Experience - 6.5 to 9 years, if candidate is from B school okay to look at 5 years of experience

Skills Required:

- Project Management

- Design and Implementation

- Audit/ Compliance preferred

- Should be aware of HRBP activities

- Combination of Organization development, change management, Initiatives and Project management is required for the role

Key Responsibilities

- Provide the HR leadership team with knowledge and expertise to facilitate creation of a business aligned HR strategy, through deep data analysis and research across all the employee life cycles.

- Monitoring key talent metrics to identify and analyze people related issues, root causes, and possible levers for solutions.

- Consult with other functions to assess the current capabilities and culture of the organization and identify gaps that must be addressed to successfully implement the HR strategy.

- Provide inputs & insights regarding the best ways to measure the effectiveness of HR strategic initiatives and processes.

- Translating the talent strategy into the various geography and entity priorities, shaping local solutions, priorities, communications and events.

- Oversee and monitor the implementation of the overall HR strategy and report progress to HR leadership, acting as a centralized group for coordinating all HR programs and projects.

- Ensure integrated global HR change management and communications approaches are being developed and implemented.

- Define, develop, implement and manage HR scorecards, ensuring that the HR strategy is appropriately embedded in the context of our business and human capital strategy.

- Ensure consistent application of programs across the various business units and promote standardization by creating practical and effective programs in partnership with other HR teams.

- Maintain expert knowledge of their specialty area by researching best practices, monitoring legal developments, evaluating emerging trends, keeping appraised of technological advancements and conducting benchmark comparisons.

- Design and deliver global initiatives for the employee value proposition in the context of overall business and HR strategy.

- Develop the India GU Inclusion and Diversity Strategy and manage the resulting set of Programs.

- Collaborate with Global Inclusion and Diversity Center of Excellence, DTE Business and HR Teams, DTE and India GU I&D Sponsors, India HR and Business Leadership - on I&D Target-setting, implementation of I&D Programs, as well as on best practices knowledge sharing.