Service Delivery Mgr - Account Mgmt

The Company is a technology platform based HR Solutions provider specializing in HR Shared Services, Payroll & Compliance Management, Process Consulting, Recruitment Solutions, Workforce Management, Risk Management, Benefits, Learning & Development, and Talent Management with a Pan-India presence. PeopleStrong caters to Global Players across industries such as BFSI, Automobile, Pharmaceutical, Education, IT, ITES, Manufacturing, Engineering, FMCG, Govt. PSUs etc. We drive well known research studies like 'India Attrition Study' & 'Best Companies to Work'.

Designation: SDL – Account Management

Job Role:

- Managing High Ticket Customers

- Management and mining of existing clients

- Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients

- Boosting revenue generation through existing corporate clients

- Focusing on growing and developing existing clients, together with generating new business in the field of HR services & solutions (Payroll, Compliance, Technology, Staffing, etc.)

- Analytical approach with respect to growth potential

- Responsible for the development and achievement of sales

- Act as the key interface between the customer and all relevant divisions

- Close co-ordination with all HODs to redefine business strategies and create effective delivery modules.

- Developing & maintaining good contacts with all CXO level people at customer’s end, to strengthen business roots and increase pocket share

- Part of the process improvement team operating through HO for redefining effective and profitable process.

CTQs

- Qualification: B.tech/MBA (B.tech+MBA will be preferred)

- At least 12 years of working experience including minimum last 6 years relevant experience

- Able to think creatively, result oriented and drives consistent vertical performance.

- Highly proactive in keeping abreast with the latest trends in the HR industry

- Possesses strong interpersonal and communication skills

- Strong business acumen and good project management skills

- Ability to work under pressure and meet SLAs / deadlines.

- Travelling as per business needs.