Service Delivery Manager - Technical Support - Software

Service Delivery Manager | Night Shift | HTML/CSS/Javascript

Industry - IT

Category - IT & Systems

Skills - HTML, CSS, Javascript, Frontend, support,

Job Type - Permanent

Job Description - As a service delivery manager, you will lead a team of front end application support engineers who deliver 24x7 support to our client's customers globally. You will work closely across different functions to ensure that our client is delivering overall superior service and technical support.

Client Details : 

Our client is a software product company that provides state of the art internet marketing solutions for clients in the travel and tourism industry.

Description : 

- Work on night shift between 9:00 PM to 6:00 AM

- Work closely with international clients to understand technical issues and resolve them

- Provide FRONT END tech support, to clients using HTML/CSS/Javascript

- Lead a 24x7 operations team that delivers FRONT END tech support for North American clients

- Build a front-end engineering team, train and retain them

- Handle customer and internal escalations and deal personally with difficult support issues

- Design and setup business processes, metrics and SLAs to improve the tech support function

Profile : 

- BCA/MCA/B.Tech degree holder ONLY

- Minimum 10 years of experience in managing FRONT END engineering teams, with 3 years of people management experience

- Experience in managing international customers especially in North America

- Strong background in the FRONT END product development with expertise in HTML, CSS or Javascript

- Expertise in developing processes for support

- Excellent understanding of metrics to measure and improve the effectiveness of technical support organization

- Familiarity with CRM or incident tracking and management systems

- Good communications and interpersonal skills

Job Offer : 

- Opportunity to set up an entire technology team

- The right candidate will be compensated according to market standards

Page Group India is acting as an Employment Agency in relation to this vacancy.

Contact - Akhil Varma - +91 124 452 5436

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