Service Delivery Manager - Operations - Telecom - BPO

Job Responsibilities

- Manage P&L of the account

- Manage multi-site delivery

- Manage ramps

- Identify business growth opportunities

- Drive and own Continuous Improvement

- Deliver contractual business targets

- Lead weekly performance reviews with client

Skill sets:

- Qualified MBA from reputed institute. (Preferred Not Mandatory )

- Excellent project management experience, ability to define projects and execute within timelines and with multiple stakeholders. Proven ability to deliver projects on time and to budget.

- Analytically-minded, logical thinker with strong problem solving skills and ability to make trade-offs.

- Team player and self-starter with strong interpersonal and solution oriented attitude and an ability to effectively operate with high energy and flexibility in a fast paced, constantly evolving team environment.

- Demonstrated ability to synthesize information and see the big picture while effectively managing details.

- Excellent spreadsheet modeling, presentation; statistical, quantitative modeling and forecasting skills.

- Ability to effectively influence and communicate cross-functionally and cross geography with all levels of management within the client and have exceptional verbal and written English communication skills.

Shifts:

- Flexible across North America and AU/NZ timezones.

Flexibility in a fast-paced, constantly evolving team environment