Service Delivery Manager - IT Infrastructure - RIMS

Service Delivery Manager - IT Infrastructure - RIMS - Hyderabad, India

Positions : Service Delivery Manager - IT Infrastructure (RIMS)

Reports to : VP Operations/Centre Head

Company : Multinational Client of ChampionsIT

Location : Hyderabad, India

Job Code : SrvDelMgr-IT-Infra-Hyd-0615-

For one of our prestigious multinational clients dealing with Remote IT Infrastructure Services, we are looking for Client Delivery Manager. The positions are based at Hyderabad.

What Is In It For You :

Our client is a Silicon Valley company, and they believe in creating wealth for the company and its employees. The founders and employees own the company. They have seasoned Silicon Valley entrepreneurs and executives from large organizations in their management team. You will work in a flat organizational structure. You will excel in their environment if you like to take up challenges, and are excited to work in a high energy/high performance environment which is intellectually stimulating.

Job Description :

As a Service Delivery Manager, you will you own the overall responsibility for all aspects of Service Delivery for accounts assigned to you. Your overall responsibilities will include the following:

- Responsible for delivering IT services for Multiple Enterprise Customers

- Responsible for Delivering as per SOW

- Responsible for meeting the SLAs committed to the customers

- Helping customers in meeting their Objectives

- Providing Technical Inputs to Customers

- Conducting Service Reviews with Customers

- Identifying automation activities

- Exploring the growth opportunities

- Responsible for customer satisfaction and meeting the customer expectations.

- Implement processes and methodologies for delivering the services efficiently and maintaining the productivity.

- Responsible for planning, recruitment and managing the team to deliver the customer commitments.

- Provide visibility of the services rendered to the customer which may involve travel to meet the customer in person.

- Understanding of the customer's special requirements and planning for meeting them on need basis.

- Provide leadership to a team of IT professionals.

- Managing customer escalations.

- Develop and maintain a service culture and implement measures to achieve improve service performance.

Please Answer The Following Questions To Find Out If This Dream Job Is For You -

- Do you have a Bachelors degree in Computers-

- Do you have experience in Remote Infrastructure Management-

- Do you have understanding of technologies in IT Service Delivery (Servers, Networking, Storage, Virtualization, Cloud..etc)-

- Do you have experience in interacting with the customers in US-

- Do you have experience in processes, methodologies and delivery management to meet the SLAs-

- Do you have experience in engaging with customers and communicating to the executive staff (VP, CEO,Directors) in North America-

- Do you have10+ years in IT Management-

- Do you have understanding of ITIL processes-

- Do you have experience in Monitoring Tools

- Do you have experience in Managing Single / Multiple Projects

- Are you open to US travel on a need be basis-

- Are you from Hyderabad-

- If you are not from Hyderabad, are you willing to relocate-

- Candidates with experience in managing DevOps teams and environments will be given preference.

If you answered - YES- to all the above questions, we have an opportunity you won- t be able to resist.

About the client :

Our client is a multinational with headquarters in US, and presence in global market including India. They are pioneer in cloud based Remote IT Infrastructure Management Services, and provide cost effective innovative solutions to their customers. They utilize onshore offshore model, and use India for their offshore centers. They have their own products which make the remote IT infrastructure management very effective - leading to cost saving for their customers. They are considered to be a next-generation - IT as a Service- organization with aim to advance Remote IT services delivered through Channel in a highly secured environment.

Come, be part of a winning team.

Apply in strict confidence by sending your CV with - SrvDelMgr-IT-Infra-Hyd-0615- in the email subject, and answers to above questions in the email body