Service Delivery Manager - Insurance Operations - KPO

Position - Service Delivery Manager - Insurance

Pre-requisites

- Should have been a Process Manager (or an AM - Operations) at least for 2.5 year in his/her previous role

- Minimum span of control - 50-100

- Prior experience in General Insurance would be preferable though not mandatory

- Working knowledge of PI tools like Lean / Six Sigma would be beneficial though not mandatory

- Overseas transition experience. At least 1 or 2 onsite assignment would be preferred

- Should be willing to work in any shift including Night Shift

Basic Competencies (moderate to strong for at least 4 out of 6 below)

- Demonstrates strong interpersonal skills - is able to build a climate of trust and a healthy working relationship

- Willingness to make difficult and unpopular decisions

- Good issue identification and problem solving skills both at a process level as well as while handling people

- Strong with numbers - sound analytical skills reflecting capability of analyzing reports / MIS

- Good administrative skills - eg: keeping records simple with minimum duplication

- Capability of thinking out of the box / constantly looks for process efficiency opportunities

- Good written & verbal Communication skills

If you are interested kindly share your resume or call me on 8420577308