Position - Service Delivery Manager - Insurance
Pre-requisites
- Should have been a Process Manager (or an AM - Operations) at least for 2.5 year in his/her previous role
- Minimum span of control - 50-100
- Prior experience in General Insurance would be preferable though not mandatory
- Working knowledge of PI tools like Lean / Six Sigma would be beneficial though not mandatory
- Overseas transition experience. At least 1 or 2 onsite assignment would be preferred
- Should be willing to work in any shift including Night Shift
Basic Competencies (moderate to strong for at least 4 out of 6 below)
- Demonstrates strong interpersonal skills - is able to build a climate of trust and a healthy working relationship
- Willingness to make difficult and unpopular decisions
- Good issue identification and problem solving skills both at a process level as well as while handling people
- Strong with numbers - sound analytical skills reflecting capability of analyzing reports / MIS
- Good administrative skills - eg: keeping records simple with minimum duplication
- Capability of thinking out of the box / constantly looks for process efficiency opportunities
- Good written & verbal Communication skills
If you are interested kindly share your resume or call me on 8420577308
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