Service Delivery Manager - Identity Access Management - IT

Job Description :

- Minimum 10 years experience with a hands-on service management knowledge in a broad range of distributed technologies infrastructure, Identity and Access systems

- Requires advanced to expert level knowledge and understanding of high availability architecture/support processes and performance/availability metrics and monitoring

- Extensive experience using a systems analysis and design methodology and an excellent understanding of enterprise system monitoring tools.

- Experience in managing vendor relationships to drive accountability and delivery

- Strong communication skills both verbal and written

- Effective consultative skills across a multi-functional environment

- Possesses knowledge about industry best-practices and trends in infrastructure and Identity Management service delivery

- Demonstrated knowledge of Identity and Access management systems and architecture

- Experience with distributed, web, mid-range, and mobile enterprise solutions

- Experience in Finance Management