Service Delivery Manager - BPO/IT

Service Delivery Manager

Job Description :

BAU IT Service Delivery / Projects / Initiatives :

- Software Roll-Outs

- Desktop Refresh

- EA Implementation

- Geography Specific Programs

- Handover of New Projects from IT PMO

- IT Requests from Operations and Clients

- Relationship Management

- Operations Senior Leadership

- Client IT Team or Point of Contact

- Cross - Functional Support

- Proactive Support

- IT Service Delivery Representation

- IT Governance

- Monthly Reviews, QBR, MRM

- Client Visits Management

- Change Management

- Business Continuity

- Project Ramp up and Ramp down

- Document and Complaince

- Solution Document, Process Enagagement and Action Trackers

- Sharepoint updated

- External and Customer Audits

- Internal IT Audits - Compliance

- Adherence to organizational governance and guidance

- SDD's and Audits for Service Delivery Group

- Performance Management and Self Development

- Response and Resolution

- Customer Centricity

- Up-time

- Escalation Management

- Training Needs

- Currently part of IT Infra SDM team of Third party BPM organization

- Across Domain Exposure not focused towards one domain

- Manage farming activities for existing Client Handling