Service Delivery Manager - BFSI

Primary Skills : ITSM - IT Service Management

Secondary Skills : ITIL V3 Intermediate: Service Operation, S&R - Stakeholder Analysis

- Manages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash.

- May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).

- In conjunction with the customer identifies & defines requirements for new services.

- Ensures such services are professionally introduced & accepted into service.

- Proactively manages internal and external suppliers in a service partnership as one service team. Owns the continual improvement of Service Delivery standards & practices.

- Manages the service delivery team delivering to the customer(s), driving development and effectiveness.

- Depending on the size of the account, identifies opportunities for new business and account growth.

- Works independently, or with the Service Delivery Team or Delivery Executive, to develop new business within the account, where appropriate, leading on new business such as renewals.