Service Delivery Leader - Transitions

Job Role:

- Process assessments ( Due diligence), Process Mapping, solution design, RFP/RFI responses, Migrations, project management, risk assessment and mitigation, client management and Deliverables, Including IT, People, Technology, Service delivery, Internal Controls, Process evaluation and Consulting.

- Designing the approach as per the client/ process requirement for HR Service Delivery.

- Managing People, Process and Performance to Ensuring that all process and procedures are continually reviewed, improved and changes communicated for effective implementation.

- Managing multiple teams onsite and offshore.

- Establishing and providing metrics on HR services, including Customer Satisfaction, Volume metrics, turnaround time, quality etc.

- Supporting Sales, Presales for the domain, Coordinating and analyzing the bid management process, RFP.S / RFI’S as per the desired / targeted project/opportunities and Strategy.

- Understanding of System Capabilities and Application platforms. Knowledge of benefits business, including products and services, operations, and delivery.

- Capable of initiating new processes, participate in new process transitions in coordination with the Clients and internal stakeholders.

CTQs

- 12+ years of experience

- Experience of managing large customers

- Should have experience in at least implementing 2-3 ERP/SAP/HRMS database related projects (functional expertise)

- Should be able to interpret requirement from customer to an executable product

- Should be able to drive projects related to change management

- Exposure of handling P&L accounts. Should understand revenue/productivity numbers

Technical expertise:

- Should be able to work on MS Visio

- Should be able to work on Presentations – High level ppts to be presented to CXO’s

- Good expertise on Excel – Advanced formulas etc.

- Exposure on data crunching, dashboard reporting, analytics and automation of manual reports