Service Delivery Leader - Operations Risk & Compliance - BPO

- Head Risk Management & Compliance team with a span of ~10 analysts performing risk management, compliance, risk assurance activities

- Conduct Risk Assessment measurement, publish scorecard

- Ensure adherence to contracts and compliance

- Drive and embed risk culture in Operations

- Proactively identify and anticipate possible risk issues, control gaps and external threats

- Design test programme to provide appropriate mechanism for risk assessment

- Monitoring and reporting of risk, test design and effectiveness of controls

- Engage with RTB teams to develop and deliver best practices on risk management

- Build capability to engage as a strategic partner with the client in Risk management roles

- Work with Onshore Risk teams to create visibility of offshore initiatives and drive activities in synchronisation.

- Responsible to the Account Head/Risk Head for the overall delivery of a robust business operational risk management framework in line with the company policy and client expectations.