Service Delivery Leader - HR Operations

Job Role:

- Customer Relationship Management

- Grow the business with clients including multiple divisions/businesses

- Centres of Excellence – best practices for various industry segments, as well as common processes and practices

- Developing the talent pipeline for driving continuous growth

- Ensuring succession plan through effective coaching & mentoring

- Supporting new business development

- Staffing and Production Planning

- Work with global Sourcing for execution of Projects

- Build domain knowledge within HRSS Team

- Meet revenue targets

- Basic understanding of System capabilities and application platform Intermediate knowledge of benefits business, including products and services, operations, and delivery

- Intermediate Understanding of Transition Methodology

- Intermediate knowledge of Client administrative environment and Processing flows, procedures

- Advanced compliance knowledge regarding organization procedures

- Intermediate regulatory and legislative knowledge in aligned service area

- Intermediate knowledge of benefits business, including products and services, operations, and delivery

- Exceptional people management record

- Experience (proven track record) in managing external customer business, both delivery/operations, as well as client engagement and relationship management, process and quality design and implementation, etc.

CTQs

- Masters in Human Resources.

- Minimum 12 years experience in Human Resources domain.

- Experience in Service Delivery is a must.

- Excellent Communication

- HR /BPO/KPO Background