Service Delivery Leader - Benefits Operations - BPO - IIM/MDI/ISB

Our client is one of the leading Investment Banking, Financial Services, Total Benefits Outsourcing provider looking to hire Service Delivery Leader to be based in Chennai.

The Service Delivery Leader will be responsible for end to end delivery management of a portfolio of operations.

Key Responsibilities:

- Partner management : Identify partners- needs and effectively engage with them to handle communication, alignment, reporting and escalations.

- People management : Demonstrate effective leadership in managing diverse teams and demonstrate ability to manage through front-line supervisors. Performance management, talent risk assessment, succession planning, training and coaching, and proactive mechanism to address personnel challenges, are some of the key aspects of this role.

- Delivery management : Ensure that the SLAs (both internal and partner/client) of all the services are met or exceeded. Includes responsibility of delivery through vendor

- Reporting : Executive reporting, delivery status reporting and meeting all other communication needs of the organization.

- Risk Plan : To identify portfolio level risks and dependencies, and develop and execute mitigation strategies

- Execute initiatives which could be group, vertical or business unit specific.

Desired Profile :

- Bachelor's degree or MBA (Tier 1)

- 14+ years of overall years of experience in ITES/Operations sector

- 5+ years of direct experience of managing large teams and managing through front line supervisors.

- Excellent communication skills and ability to interact with all levels of end users

- Strong attention to detail and independent judgment

- Ability to work within a team environment and support common goals

- Strong analytical, people management and facilitation skills

Role based in Chennai