Service Delivery Lead - Order To Cash - IT

- Manage the service delivery of the Order to Cash (OTC) applications portfolio. The portfolio may include other related applications as well

- Establish Managed Services model for application support for the global OTC portfolio

- Responsible for integrated incident, change and problem management

- Responsible for communications and interfacing with internal and external stakeholders impacted, or potentially impacted, by service disruption, additions, changes, and/or reductions in service

- Develop application-related change and release management plans in partnership with Enterprise Platforms & Applications teams

- Plan and coordinate environment Changes in the application environment

- Responsible for 24x7 365 application availability

- Lead/Manage the transition from projects to production support team.

- Overall 12+ years of experience with at least 10-12 years of relevant functional configuration experience with specialization in SD & LE processes

- Strong Knowledge of SAP ECC SD, LE & S4 HANA logistics 1709 or later

- SD Integration with various logistic modules and their E2E data flow.

- Knowledge on implementation & support of SAP SD.

- SAP Sales Process & Configuration overview