Service Delivery Lead - Logistics

Service Delivery Lead

Roles & responsibilities :

- End to end ownership of operations of the assigned region.

- Hire ,Train,monitor and manage a team of TL'S/HC's.

- Owning and delivering targets for key operating metrics-Efficiency,Productivity ,fulfillment % .

- SPOC between the ground operations team and central team.

- Solving real time escalations on ground with coordination with various stakeholders .

- Ability to evaluate and hire key resources within his/her team.

- Training and mentoring team members on a regular basis and giving them pointed feedback.

- Ensuring ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence .

Minimum qualifications :

- Bachelor's degree or equivalent practical experience.

- 5 to 8 years of experience in operations management,capacity planning,resource management,problem solving and business contingency planning.

- Experienced in competing tasks with deadlines .

- Experienced in sourcing/recruitment/training of ground staff.

- Ability to handle clients and resolve the operational escalations .

- Experienced in FMCG/eCommerce/Warehousing/Logistics operations/Recruitment .

- Must have handled a team of 100 plus people of ground staff.