Experience: - Expertise in Service Delivery, Program Management, Strategic and thought leadership with 15+ years of experience in the IT industry, Managed Large teams of Operations and Technology deliveries ( Automation, Selenium, Performance Engineering) - Strong experience in supporting large Operations and Application delivery teams (250+ resources) in 24/7 environment - Ability to drive revenue targets and profitability. - Service & Operational excellence & a visionary in setting scalable business model, which delivers high revenues. - Expertise in Client management, KPI, dashboard, governance. - Excellent negotiation skills & cross functional skills to liase with cross functional departments in dynamic fast paced environment - Good knowledge around networking/ security - Exposure to lean processes, ITIL & any quality engineering process - Mentor and develop team using a supportive and collaborative approach: assign responsibilities; set objectives; establish priorities; monitor and evaluate results - Maintain continuous lines of communication with internal teams - Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations - Entrepreneur quality of delivering results - Managed & worked with CXO level Roles & Responsibilities :- - SLA and Service Quality - Manages the Operations in line with contractual SLA's of daily monitoring with the expected service quality. Help in delivering proactive Service Quality. Reduce Customer Complaints and deliver as per agreed client expectations - Client Responsiveness & Service - Reviews high level escalated issues and client concerns and takes decision to ensure proper resolution. - Drive continuous improvement in daily production issues to arrest customer complaints Ensure - New Client Onboarding - Supervises/ co-ordinates and helps sub teams with new client onboarding including establishing, maintaining and enforcing that the productivity, timelines and quality standards are met. - Logistics - Ensures that the floor logistics are maintained and tracked to run the floor smoothly. Reviews Id Issues, Account logistics, Asset replacement / capacity planning, fund flow. Ensures optimum usage of Accounts, profiles, assets - Identify Risks - Proactively identifies risk, Reoccurring Issues that have an impact on Operations. Drive actions to arrest issues to closure leading to employee and client satisfaction - Compliance - Maintains Compliance with state, federal and local laws applicable within the company and ensures product/ service and team integrity. - Set Lean and effective Quality Processes and ensure that it is followed on the Operations Floor. Set Knowledge Capsules and enable Knowledge Management practices leading to skill up grade. - Collaboration - Develops and maintains relationship with all the internal and cross functional Business Units. - Guides and Motivates - Guides Team members (AM, PL, TL and ATL) to achieve their goals in line with the Business and Company goals. Provides extended support in finding RCA and solving reoccurring issues. Drives Individual Performance and creates high performing teams - Project Management - Drives Special Project to completion in order to achieve Operational Excellence - BCP and DR - Adheres to BCP policy and enables Disaster Recovery

Mumbai

Navi Mumbai

Service Delivery Head - Cloud Services 

Service Delivery Head - Cloud Services  ,Job Description for Service Delivery Head - Cloud Services  in Unitres Business Solutions in  Mumbai Navi Mumbai for (14-25) years of experience. Apply Now!

Job Description for Service Delivery Head - Cloud Services  in Unitres Business Solutions in  Mumbai Navi Mumbai for (14-25) years of experience. Apply Now!