Serco - Manager - Medical Coding

Serco- Manager-Medical Coding, (Contact Printhya- 8056191865)

- The incumbent needs to be from Healthcare Medical Coding background.

- Should have handled multiple high impact projects within business .

- Should have an analytical bent of mind and a go getter .

- Must have handled a span of more than 150 + front line agents .

- High on Energy and have sharp business acumen to augment the growth in the current business .

Functional/ Operational :

- Ensures Service Level Agreements (SLAs) for the process are met as agreed upon with the client.

- Identifies causes for non-achievement of SLAs, develop solutions and execute the same.

- Reviews and analyzes performance reports against targets on a weekly/monthly basis with Team Managers and with client to investigate causes for performance deviations.

- Ensures revenue targets are achieved.

- Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, 3rd Party SLAs etc.

- Conducts dip checks of parameters that impact performance to ensure data integrity

- Conducts weekly reviews with team managers and open house with the entire floor to be updated on all floor issues / concerns.

- Performs trend analysis on MIS/ data and identifies deficiencies (tools, metrics and reports) and recommends solutions.

- Monitors compliance adherence through timely audits, generating awareness on the floor etc.

- Participates in client / internal review calls and handles escalations