Senior Workforce Manager - BPO

- Strong analytical, problem-solving, technical, information- management and decision-making skills are required

- Excellent project management and computer (MS Office) skills

- Demonstrated strong interpersonal and communication skills

- Superior organizational skills and the ability to follow through

- Service oriented

- Ability to adapt to change and innovation Approved By: Approver Department or Name - Approval Date

- Ability to work in a fast-paced, hectic, changing environment

- Ability to adhere to all organizational policies and procedures

- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

- Strategic thinking skills

- Experience planning and monitoring for results

Educational/Work:

Experience :

Requirements:

- Post-secondary degree, or certificate, with a focus in a related discipline (required)

- Minimum 3 years experience in a Call Center or Service

Oriented Industry :

- Minimum of 3 years experience as a Workforce Manager managing multiple clients/accounts

- Solid experience in Capacity Planning and Forecasting