Senior Workflow Analyst - eCommerce

Senior Workflow Analyst

- Working on a diverse project portfolio supporting CS Capacity Planning initiatives and strategy.

- The successful candidate will work in lock step with multiple business teams, CS Operations, Global Outsourcing, Program Management and Finance leadership.

- Create optimized headcount and hiring plans for Amazon's Customer Service business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectivenes

- Partner with customer service technology teams on new initiatives, including launch of industry-leading decision support tools

- Create new reporting & analytic opportunities by analyzing and understanding key planning processes

- Coordinate with Operations, Global Outsourcing, HR/Recruiting and Finance teams to analyze historical data and forecast demand

- Support local site management teams to optimize staffing requirements

- Thought leadership on integration of new products/services supported by CS.