Senior VP - IT Delivery Manager - Banking & CRM Domain - IIT/NIT/BITS

Industry - IT

Category - IT & Systems

Skills - Delivery manager, BFSI Domain, CRM

Job Type - Permanent

Job Description

- Responsible for contributing to the thought leadership and overall strategy for the delivery function.

- Responsible for profitability, oversight, direction and delivery of projects and deliver high value add implementation services and solutions

Client Details

Our Client is the leading enterprise CRM solution provider for Financial services

Description

Reporting into the Global Delivery Head, the key responsibilities of the role are:

- Developing and managing the delivery strategy and operations.

- Owning and ensuring efficient and profitable software delivery operations by ensuring a good balance between client needs and Organisation profitability

- Developing and refining solution offerings, requirements definition and estimation process, and strategies for effective pre-sales engagement achieving sales & revenue targets, corporate goals and objectives

- Developing collaborative process with the Product Development to ensure product and service enhancements based upon customer feedback and experience implementing the company's solutions.

- Aligning with sales and provide the required sales support for aggressive growth

- Building, managing and maintaining strong relationships with existing and new customers

- Providing clients with overall account management as well as business consulting, as required

- Implementing and managing all parts of the client experience

- Developing an organisational structure and team to deliver high value add implementation services and solutions that exceed customer expectations.

- Leading a group of 150+ highly trained product consultants, operations managers and senior managers (delivery team) and be responsible for ensuring that the team grows and develops its capacity.

Profile

- Engineering from a premium institute, minimum 15 yrs. of experience

- Minimum 8 years of experience in a Leadership role driving software delivery using Agile methods, project management and resource management skills

- Good understanding of current technology trends, ultra-scalable systems

- Good understanding of Banking Domain and CRM landscape

- Exceptional team management skills.

- Excellent verbal and written communication

Job Offer

- Senior Leadership Level role with high visibility and accountability

- Marketing leading compensation

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Priyanka Menon on +91 124 452 5493.

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