Senior Vice President - Sales/Client Services - Online Marketplace

Job Title / Designation: Senior Vice President Sales or Client Services

Location : Delhi / NCR

Package : 40 Lac to 60Lac

Reporting : CXO/CPO

About Our Client :

Our Client is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform to SMEs, large enterprises as well as individuals. Founded in 1996, the companys mission is - to make doing business easy . Keeping this mission in mind, we come up with appropriate initiatives from time to time. Recently, we have announced our entry in the fintech space. Our Client has more than 4MM sellers and 30MM buyers registered on the platform. The company has a strong team of 3500+ employees with 80+ branches across India. We are backed by investors like Intel Capital, Amadeus Capital, WestBridge Capital & Quona Capital.

Job Summary: The role involves managing P&L for a sub-vertical/group of customers. Ensuring customer delight by offering them a world-class service experience through a client servicing team, retaining customers and maximizing per customer revenue by up-selling premium solutions would be the main focus area.

Job Description:

1. Grow the topline of the business. Ensure profitability by managing the cost of acquisition/ Cost of servicing and overheads.

2. Develop & execute annual operating plan - revenue & cost planning and forecasting

3. Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

4. Setup a system that delivers high customer retention

5. Improve the efficiency & effectiveness of customer complaints resolution system

6. Developing performance metrics, incentive structure, sales promotion schemes and monitoring key parameters to increase the overall productivity of the client servicing team

7. Hire, train & retain a team that is customer centric and has a consultative selling approach.

Knowledge and Skills:

1. Data analytics

2. Customer focus & service orientation

3. IT savvy & process orientation

Experience: 10-15 years of Client Servicing, Sales & Marketing experience preferably in Banking/Telecom/ Portfolio Management /MF Insurance/ ITES/FMCG/Service organization

Experience of managing medium to large (250+) direct sales/servicing teams is desirable

Qualifications: B Tech + MBA or equivalent from any of the top tier colleges would be preferred - A Grade Universities

Essential All of these positions have certain basic checks which are mandatory.

- Compulsory10th and 12th Std - 80% and above Marks

- Graduation & Post Graduation First Division