Sr.VP -Operations with a leading Insurance Organisation Sr.VP -Operations -Pension:- To serve as a member of the leadership team for the Organisations Operations & own responsibility & accountability of one division - oversee SLA delivery, effectively manage relevant stakeholders, actively manage & engage with Senior Managers, team leaders & associates. Process Management & Improvement: - Drive & achieve productivity enhancements. - Identify opportunities to increase existing processes, reviewing the current lifecycle and new business. - Own weekly/monthly management reports & highlight relevant gaps &/or concerns. - Oversee migration & stabilization of new processes . - Periodically review process & regulatory requirements & ensure compliance. - Review FTE requirements, shift plans & capacity planning . - Initiate, Execute & Facilitate process improvement initiatives/projects. - Integrate domain knowledge & business understanding to create superior solutions for the client . People Management: - Conduct regular meetings with Managers/team leaders & resolve concerns - Conduct skip level meetings with team members & resolve escalations - Own rewards & recognition schemes for assigned division - Oversee L&D trainings for self & Managers - Oversee staff domain certifications - Ensure completion of process certifications by all staff ( Managers & Team Managers ) within predefined timelines - Liaise with recruitment team for recruiting new team members - Identify & facilitate movements within the division for team leads Customer Service & SLA Delivery: - Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes - Manage client relationships and escalations

Pune

Senior Vice President - Operations - Insurance Firm 

Job Description for Senior Vice President - Operations - Insurance Firm  in Innoquest in  Pune for (20-25) years of experience. Apply Now!