Senior Vice President - IT Projects

The Role:

The Client Success team plays a leading role in Organisation strategic and financial growth. This critical function is responsible for the backbone of the business clients and supporting them across the entire client lifecycle. This lifecycle stretches from solution scoping and defining client Organisation business goals. Furthermore, the Client Success team ensures that the company develops project implementation solution that provides unique, sustainable value to clients that maximizes reach, potential, and positioning in the market.

Plan, manage, and drive the implementation of multiple, medium- and large-scale process transitions or migration projects. In addition, negotiate and own service level agreements (SLAs) and key performance indicators (KPIs) till completion of the transition or migration process. Also, ensure adherence to the transition framework for project planning, execution, and delivery.

Primary Responsibilities:

- Be a profit center head with core responsibility of delivery in revenue across top and bottom line.

- Work with cross-functional teams (including client representatives) to analyze requirements (changes in existing processes and workflows), identify solutions, and plan for process transitions or migrations

- Liaise with business lines and functions (operations, HR, & IT) on training, recruitment, and system requirements for projects

- Track project implementation, risks, and concerns and publish periodic status updates and reports

- Escalate project-related risks and concerns when necessary

- Facilitate negotiations of SLAs and KPIs amongst Organisation and client's business lines and functions, owning them till the transition or migration is completed

- Publish basic MI for the team on project implementation, quality, risks, and concerns

- Take responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels

- Take up client relationship management responsibilities

Experience:

- Minimum 25 years with 8-9 years of experience in ITeS / IT robotics process automation sector

- PRINCE2 / PMI accreditation is preferred

- MS Project and MS Visio knowledge desirable

Key Competencies:

- Organizational skills

- Leadership and decision-making skills

- Strategic orientation combined with operational strength / task orientation -bringing to the drawing board the organization's capability to strategize and execute scale of projects

- Consultative approach able to persuade others to adopt specific courses of action.

- Build on teams buy in & draw in guidelines around :

- Effective Project transition and transformation

- Project Planning, BCP, Documentation and status reporting.

- Planning for project implementations and adherence to timelines

- Delivery-orientation with the ability to meet deadlines and expectations.

- Practical with an ability to speak effectively to varied audiences

- Positive and proactive attitude, highly self-motivated, a self-starter. and a fast learner

- Discretion, integrity, and authenticity

- Ability to build relationships with Internal & External stakeholders.

Interested candidates may send in their resumes for the further process. Should you need more clarifications, please feel free to call.

Shankar
Human Resources
Mobile: 9840377667