Senior Vice President - Global Service Operations - Insurance

Strategy Development

- Responsible for the vision and a strategy of a team of currently 4 consultants providing consulting solutions to Group Operations and other corporate functions, located in Bangalore and across Asia. Demonstrating your ability to take a strategic company wide perspective and build relationships with senior leaders, you will ensure the SRC Bangalore's resources, solutions and enabling services meet the needs of fast growing Bangalore location and Asian region.

Operational Implementation :

- Develop the consulting, process and continual improvement, project management and change management capabilities of the team to meet business needs. Oversee the design, delivery, and quality of programs and solutions.

- Monitor progress and adapt to meet the organization's targets.

Continual Improvement :

- Enable your team to train and coach local staff in applying continual improvement mind-set, leadership and tools to actively drive business performance. Build the environment for increasing the maturity level of continual improvement through appropriate development measures.

The opportunity :

- Lead our in-house team in Bangalore, which focuses on delivering transformation projects, supporting strategic goals and enabling the line organisation in driving continual improvement initiatives to improve their business results.

Corporate title : Senior Vice President

Division : Global Service Operations

About you :

- Experience as a leader, developing and coaching people

- Experience of design and implementation of business strategy

- Financial/ insurance services experience and/or service operations expertise as an asset

- Experience in the built-up for a shared services centre considered an advantage

- Track record of successful portfolio of project deliveries in structure and / or culture change

- Experience in external consultancy considered an advantage

Values and Behaviors :

- Confident in engaging courageously, challenging constructively and voicing opinions to find solutions

- Strong active listening skills, able to remove any barriers by communicating and collaborating with other team members, effectively managing and resolving conflict

- Demonstrates passion to perform, by stepping up and taking personal responsibility and inspiring others through enthusiasm and commitment

- Passion for people and people development - showing mature ability to engage actively in personal as well as in leadership coaching

- Applies influencing strategies to build compelling cases that engages and inspires others to support specific goals, actions and directions

- Sets priorities and plans with a realistic sense with focus on what is most important

- Able to integrate and balance strategic thinking and 'big-picture' with day-to-day activities

- High level of self-awareness - coming from maturity in self-reflection

- Complex Systems perspective on organizations - resulting in holistic approaches and initiatives based on a strong foundation in Continuous Improvement

Skills :

- Able to translate business strategies and goals into practical action plans

- Effectively collects, evaluates and organizes information logically and systematically

- Ability and confidence to interact with senior stakeholders within the organization

- Entrepreneurial attitude

- Able to deliver professional and meaningful presentations, both in-person and virtually; and to effectively present complex and/or technical information to target audiences

- Ability to provide and accept meaningful feedback

- Ability to engage and to foster dialogue within the organization

- Very mature ability to coach and develop people

- Strong ability to navigate ambiguity and uncertainty, providing guidance and leadership

- Strong management skills - driving performance