Senior Vice President - Banking Application Support - Shared Services - Bank

SVP - Banking Application Support - Shared Service

Role Details :

- Bank is Looking at a position who will be managing various applications used by shared service departments like CFO, Company Secretary, HR, Procurement, Risk & Compliance. Then there are applications of Digital Lending, Account Opening Portals, Swift and CMS.

- There are wide range of application to be managed along with the team.

Overall Job Description :

- Working knowledge/experience in handling support of multiple surround applications in a Bank. Applications varies in deployments using Oracle, Linux/Unix , AWS , MSSql , WAS,MQ

- Knowledge on networking, certificates, patching, upgrades, security aspects involved in implementation and support of application

- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

- Delegate project tasks based on junior staff members, individual strengths, skill sets and experience levels

- Ensure resource availability and allocation

- License and agreement renewals and tracking

- Stakeholder and vendor management

- Report and escalate to management as needed

- Managing a team which supports various applications

- Being Customer Facing Application - keeping it up and running 24 - 7 is the key role

- Reporting periodical MIS on the performance of the applications

- Team should be proactive in identifying, reporting and resolving the issues on timely manner

- Adhere to strict compliance guidelines and implementing the same of channels

- Ensure DR and continuity of applications for business

- Adhering to audit, security compliance and implementing for applications supported

- Should be able to handle audit/compliance of core application and should be able to deal with external/internal auditors.

- Good Vendor Management Skills

- Monitoring of all service desk tickets

- Publishing and following up with teams for timely closure

- Interacting with vendors and working towards closure of issues in timely manner

- Handling incident management

- Coordinate with the SDG, Business and Development Team for implementations of change request.

- Maintaining and updating technical documents and procedures

- Identifying and resolving technical issues

- Performance Optimization and fine Tuning of Application

- Mentoring the team to deliver in agile manner

- Identifying talents and grooming them for growth

- Defining Processes and implementing the same

Education and Work Experience Requirements :

EDUCATION : Minimum BE and above

WORK EXPERIENCE : Min of 18-20 yrs of work experience in Managing Applications

Any specific requirements :

- Preferably from Banking / BFSI Space

- Must be able to work under pressure and meet deadlines and handle multiple stakeholders

- Should have managed applications and delivery

Desired Behavioral / Functional Traits :

Behavioral Traits :

- Good Attitude, Sincere and hardworking

- Takes accountability and initiative

- Credible and mature personality

- Effective influencing skills and concise communicator

- Technically strong with Functional knowledge.

Technical Skills Requirement :

- Excellent experience in managing Application Support (Operations / Production) activities across Linux, UNIX, Shell scripting, MSSQL, Oracle, WAS, MQ, Cloud etc.

- Should have strong functional knowledge of products and features