Senior Technical Support Role - BPO

Looking for senior profiles for an well known BPO with extensive experience in Operations Management, Transition, Account Management, Team Management & Client Services.

Job Description :

- Experienced in delivering excellence in operations, building teams from start, managing multiple portfolios and mentoring teams at various hierarchies in the organizations.

- Expertise in handling large teams ranging from Tech Support to customer care - from Consumer to Commercial & Enterprise support.

- Expertise in identifying customer base, enhancing customer experience, building rapport with customers to ensure overall good client relations.

- Managed diverse multi portfolio accounts with large team size .

- Tech support to customer care, through Voice, chat, email, messaging.

- Have experience in managing cross geo locations .