Senior Solution Design Head - Customer Service Domain - BPO

Sr. Solution Design Head - Customer Service for a leading company in Bangalore

Role:

- Define service market strategy, develop business plans, validate & refine solution designs and leverage on networks & build strong business development opportunities.

- Reviews market competitive intelligence for a specific domain / market and provides inputs and validates gap analysis.

- Provide inputs, review and ratify the solutions approach and the value proposition.

- Reviews and guides the creation of the RFP response and provides inputs to the pricing committee

What we are looking in you: -

- Engineering/Business/MBA graduate with total of 14-20 years of experience in Customer Service(Voice/Non-Voice)

- Past experience in heading solution architect team and leading large scale deals in Customer Services

- Very good knowledge of issues faced by clients and should be capable of suggesting solutions

- Very good understanding of BPO industry and trends in outsourcing