Senior Service Manager - FMCG

Implement systems to generate revenue, maximize productivity, deliver quality & timely service through customer focused service activities

Continuously build service infrastructure to ensure proactive customer retention

Ensure complaint feedback is relayed to quality team related to technical complaints, product enhancements, new features etc

Provide direction & create a motivational climate to maximize contribution of each individual; Build teams with complimentary strengths to collectively produce results

Implement best practices like mandatory service & same day response to customer complaints

Coordinate training plans & ensure all leaders train service personnel to deliver timely & quality service

Make sure policy & service manuals, spare parts price lists of new & existing products reach the front line

Control free replacements by monitoring ongoing consumption patterns, product wise

Build human capital through retention & development; create strong line of succession by providing opportunities for earning, learning, pride & fun