Senior Service Head - Client Operations - Digital Business Domain - BPO

Requirements

- Basic requirement: Full time MBA with at least 14 years of experience in managing operations in Digital Business domain

- Good understanding of BPO Digital Business Operations from 3rd party and in-house Shared Service center perspective

- Should have managed Digital Business processes like Content management, Digital marketing, Digital insights etc.

- Sound exposure of BPO Operations like Service Delivery, SLA Management, Governance, Client Management, and Engagement P&L.

Areas of Responsibility - 

- Prepare the annual budget aligned with corporate / divisional objectives for the engagement, coordinate with the account manager for the account plan (New areas of growth) in order to achieve the business objective of the engagement

- Handle all facets of operation, HR, Hiring, Finance, Facilities, and Technology Infrastructure etc.

- Work closely with sales and Account Management team to increase revenue

- Maintain and build contacts with stakeholders supporting the client on Technology.

- Ability to speak at different forums at the client side and ability to address large crowds internally as well as client senior folks.

- Sign off on the training /certification methodology at the engagement level in order to ensure right skilling on engagement.