- The purpose of the role is to manage teams looking after Core People Data in People & Culture Services covering organisational & data changes.
- Ensure timely resolution of Service Requests and activities within the Customer Relationship
- Management system (Salesforce). Proactively seek to minimise or eliminate by addressing root causes in terms of either processes or behavioural changes.
- Implement and monitor the Quality framework to ensure Quality Assurance, Quality Audit, Quality improvement and Knowledge management initiatives are running effectively.
- Continuously promotes Agile methodology through both adopting agile principles and actively championing agile at every opportunity.
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