Senior Role - Operational/Process Excellence - Black Belt - BFS

Operational/Process Excellence - Black Belt Btech Plus MBA

Mandatory Skills : 

- Graduate mandatory - preferably Engineering background.

- Six Sigma Green Belt certification. / Six Sigma Black Belt trained

- Understanding and working knowledge of SDLC

- Quality background (Six Sigma, ITIL, COPC, TQM, CQI, ISO etc) with implementation experience

- >8 years of overall experience.

- Strong communication and interpersonal skills

- Candidate should be substantial on development, maintenance and testing not in support OPEX role

- Banking domain exposure - Formal / Informal

- Dynamic individual with high energy, inclination and skill to drive change in business

Responsibilities : 

 Strategic Initiatives:

- Participate in strategic initiatives of the OPEX / LOB org basis skills & interest

- Initiatives inclusive of (but not limited to)

- Domain & Technical Skill enhancement

- Industry wide methodologies and practices (Estimation, Agile, ITIL etc)

- Metrics Enhancement

- Stakeholder Management:

- Connect with relevant stakeholders on a regular basis;

- Promptly address any process gaps and stakeholder priorities

- Gain a seat on the table and insure participation on key initiatives of the LOB assigned

Continuous Process Improvement:

- Identify and mentor improvement projects

- Identify and mentor Risk, Customer Experience & Business impact projects

- Identify and mentor cost efficiency projects

- Drive ideation and execution of ideas

- Support & promote Innovation

 Process Governance:

- Understand the end to end process flow

- Ensure process maps and workflows are in place and validated regularly

- Own the validity & accuracy of data and information available in BPM

- Identify and mentor top down improvement projects basis Process Governance reviews

 Metrics Management:

- Ensure metrics & reporting activities are seamless

- Review Data Collection Plan for any gaps

- Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies

- Drill down on any CTQ slippages

- Drive metrics aligned towards business outcomes.

Requirements:

Desired Skills : 

- Knowledge of SAS JMP.

- Black Belt Certification preferred.

- Post Graduation would be an added advantage.