Senior Role - Medical Writing - BPO Operations

Senior Roles Medical Writing for Largesized BPO operations at Mumbai with leading MNC

Designation : Service Delivery Manager/Deputy General Manager/General Manager based on years of experience and current span of control.

Detailed JD :

Position Summary :

- Individuals in this role are responsible for end to end delivery of project/s, while ensuring client satisfaction business growth & profitability

- Coordinating, managing and monitoring the medical, safety, regulatory, operational and/or quality aspects of Pharmacovigilance/Medical Writing to ensure the smooth running of the project/s and the achievement of the business unit's yearly goals

- Adopt industry best practices in the organization and recommended effective customized client solutions

- Accountable for overall service delivery management to client and otherwise

- Responsible for customer satisfaction as measured through CSS score

- Drive business growth opportunities

- Responsible for meeting financial targets including customer profitability and revenue billed

- Effective implementation of organizational initiatives

- SLA adherence as agreed with the customer

- Manage employee retention and engagement (manage attrition within a target range, BES score higher than the previous year's score)

- Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement

- Contribute to Recruitment (measure through participation in screening and interviewing candidates)

- Participate in business development, marketing and sales activities.

- Instruct and lead direct reports in efficient management of project budget and monitor project time changes within the functional groups.

- Establish and/or maintain appropriate forecasting tools for reporting forecasted utilization

Team Management Responsibilities (wherever applicable) :

- Direct Reports- Team Managers, Service Delivery Managers,, Deputy General Manager, Work Force Team

- Team Size - Above 200-300 members

Qualification :

- Education : Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences or equivalent degrees

- Minimum Work Experience Required : 15 years with minimum 8 years of Project Management exposure in BPS environment or experience in a Contract Research Organization or pharmaceutical company