Leadership & Talent Development CoE Role Purpose of the role : - Leadership and Talent Development CoE role at Firstsource is a critical global role transcending across all business units and geographies and is responsible for translating business strategy into a learning strategy that would enable hyper-performance through a continuous learning culture. - Primary skills Managing Teams, Senior Stakeholder Management, Ability to network, widen reach, & create sustained relationships with senior leaders and stakeholders, handling learning requirements for BUs independently; senior leader facilitation experience; excellent communication skills that can translate to UK, US, India; client facing skills, excellent presentation skills, ability to lead teams, background in L&D architecture & methodology, a mature and refined outlook with the ability to deal with senior stakeholders globally - Secondary Skills Content Design/Instructional Design, LMS experience Roles & Responsibilities : Strategic : - Design enterprise-wide learning philosophy and strategy aligned to business strategy that embeds continuous learning into our culture - Implement the learning strategy that would enable attraction, engagement, development and retention of talent - Direct development of traditional and non-traditional learning offerings that support a global, decentralized, multi-generational workforce. - Leverage technology to support learning for diverse workforce to make learning real time, relevant and accessible - Bridge identified organization competency gaps (technical and functional) through customized learning interventions - Provide strategic insights to the leadership team through data-driven research/analytics on learning needs, impact and outcomes - Enable top talent development to ensure succession planning for critical roles - Collaborate with Business Unit (BU) Heads and HR business partners in driving the learning agenda across the organization - Lead and manage a specialist team of learning consultants in the development and delivery of learning interventions Operational : - Manage all aspects of planning, budgeting, metrics and reporting related to LMD initiatives - Oversee timely and effective execution of end-to-end learning cycle need identification, content design, implementation, reporting and outcomes - Utilize learning metrics in the analysis of learning effectiveness. Baseline and improve the ROI of training by linking it to organization outcomes - Align the learning interventions to enable following outcomes- Individual development through role based learning curriculum and top talent development - Review design of new content and ensure existing content is relevant - Network with industry / relevant learning forums and stay abreast of best practices in L&D - Vendor management & Management of existing relationships Key Performance Indicators : - Learning ROI using our Impact Framework - Training Efficacy and Global Coverage - Participant satisfaction & Key Metric improvement - Bridging competency gaps identified by interacting & developing with stakeholders - Expanding the course catalog and making it more relevant to the BU needs - Create frameworks and curated learning paths by role/grade - IVOC score, GES scores, overall score improvement - Company training expenditure & budget management - Team development & attraction/retention of our best talent within team - Linkages to GROW, Ops Excellence, DFCN, & People & Culture - Ability to elevate Talent Development within the organization to position and serve our clients as the org wide leadership and development pillar Reporting Structure : - Talent Development role reports to Head Talent Development for all organization wide learning initiatives - Shared goals with HR Business Partners, Operations and Talent Management team for key learning initiatives - Work closely with Talent Management and Performance Management teams to integrate outcomes from these processes into the learning framework Success profile : Experience : Critical : - Graduate or Post graduate degree in HR (or equivalent) from a reputed school / university - 8+ years of experience in Talent Development roles - Proven experience in developing and implementing learning strategies and plans for a global and diverse workforce Desirable : - Previous experience in ITES sector - Experience in other areas of OD/Talent Development such as Instructional Design, E-Learning design, technology platforms - Certifications on psychometric tools (MBTI, FIRO-B etc.,), Train the Trainer, ISABS, L&D certifications, Coaching etc.,Know-How Qualifications : - Qualifications in HR or Education / Instruction Design from a reputed college/university - Certifications in Learning, Leadership and Development are a plus - Client facing roles and experience dealing with senior stakeholders on one to one basis - Experience with creating learning paths and architecture end to end - Preferred L&D certifications in OD, L&D, psychometric assessments, competency frameworks, NLP

Bangalore

Senior Role - Leadership & Talent Development - CoE - BPO 

Senior Role - Leadership & Talent Development - CoE - BPO  ,Job Description for Senior Role - Leadership & Talent Development - CoE - BPO  in Firstsource Solutions Ltd in  Bangalore for (10-20) years of experience. Apply Now!

Job Description for Senior Role - Leadership & Talent Development - CoE - BPO  in Firstsource Solutions Ltd in  Bangalore for (10-20) years of experience. Apply Now!