Senior Role - Knowledge Management - Product Development Firm

Roles & responsibilities:

- Responsible in collecting and assessing as-is transition documents, route these to standard the Organisation KM platform and move it when ready.

- Introduces KM Tooling and supports KT phase of Transition and ensure that all knowledge is captured in some form during the early phases of Transition

- Collection of possible process improvements and required adaptations collaborate with Operations for CI initiatives.

- Create shared knowledge culture within Hubs and on Global level.

- Assessment of currently available work instructions and further process documentation; needs to be compiled by function, by role, by location, by the process, by tool

- Storage of all as-is documentation needs on one platform

- Cleaning up documentation; compiled documentation needs to be analyzed for duplication, overlapping and outdated content

- Drive document creation and storage, identify gaps in documentation and define next steps to get gaps filled

- Compile and standardize the Organisation process documentation; maintain by updating documentation together with BPE- s/BPO- s

- Establish standard knowledge management and knowledge transfer tooling for GBS

- Launch standardization projects across the Organisation

- Map processes, control and report out to Hub Leads

- Train people on Knowledge Management approach in the Organisation

Required Skill:

- Candidates with MBA /Masters level Educational qualifications preferred

- Experience in process mapping/process transformation/knowledge management

- Experience in delivering knowledge management and/or organizational learning programs

- Stakeholder management

- Good influencing and relationship building skills and Change management skills