Senior Role - HR Service Delivery - BPO

HR Service Delivery-7 ( Bangalore) Accenture

2 Openings

Experience : 9 - 30 Years

Annual Salary : 19.77- 30.32 lac INR

Work Location : Bengaluru, India

Domain : BPO/KPO/ITES/CRM/Transcription/E-Learning

Client Details :

- Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

- Combining unmatched experience and specialized skills across more than 40 industries and all business functions client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries,

Qualification :

Education : Min Bachelor degree, Masters in Management/Engineering an advantage. Language: Fluency in English, knowledge of any European Language an added advantage Work Experience: Overall 15+ years ; (8+ years of relevant experience)

Role Accountability :

- Is accountable for the results of the deals activities to both company and Clients.

- Accountable for ongoing management of effective client service relationship within the deals

- Develops new approaches and processes.

- Interfaces with other team leads, management and client staff and ensures good working relationships.

- Ensures the service line operations are efficient and effective and that SLA's are met.

- Generate revenue opportunities and maximize margin

- Ensure the first class delivery of service to clients.

Requirements :

- Demonstrate ability to manage multiple clients and teams

- Work in a global environment with matrix reporting relationships

- Flexibility in approach and ability to think out of the box

- Result oriented approach

Key Skills :

- Client relationship management skills

- Excellent communication skills

- Ability to hold crucial and confident conversations with clients and stakeholders

- Excellent influencing and negotiating skills

- Presentation skills