Senior Role - Global HR Shared Services

Summary:

- This position is an integral part of the Global HR Shared Services Team and leads first line HR support for employees, managers and HR colleagues, especially with client groups in Asia Pacific.

- This role will represent APAC HR Shared Services on various Global HR projects and initiatives as outlined in each fiscal year objectives.

- It requires in-depth knowledge and experience with Workday or a comparable HR Tool/System, HR operational execution and service delivery, supervisory experience and project management experience.

Key Responsibilities and Deliverables:

- Directly supervises a team to resolve HR operational requests from managers, employees, and HR colleagues within the service levels agreed upon. These include capability development, capacity management, workload distribution, quality assurance, and performance metrics reporting.

- Monitors & handles employee requests through ITSM system, emails, drop ins and HR calls throughout the day, ensuring professional and quality outcomes.

- Focused on Continuous Improvements - solicit regular feedback and proactively recommend and implement solutions to ensure processes and service levels meets and exceeds expectations.

- Conducts Quality Checks - ensures documents for training and process execution are updated, readily accessible, and supports business continuity

- Monitors team performance, budget/spend, vendor service level agreements, and customer satisfaction

- Serves as an interface to the HR Centers of Excellence (like Staffing, Learning, Benefits etc.), HR Business Partners and non-HR functional departments (like IT, Facilities, Security etc.) to appropriately and effectively resolve/escalate/facilitate resolution of requests

- Provides policy and process support; liaising with specialist groups and ensures smooth policy/process execution

- Manages at the India site level all HR Operational activities including onboarding, benefits administration, statutory reporting/compliance, effective offboarding (employee exit and full & final settlement) and HR inputs for payroll

- Scope also covers agreed upon HR operational activities in APAC countries and Company's annual projects and programs (objective setting, performance management, rewards focal etc.).

- Maintains team professionalism in confidentiality, integrity and company data protection.

Incumbent's Profile - Skills, Knowledge, Experience:

- Leading a junior HR team - reviews and assesses talent and performance against documented processes and service level agreements, keen eye on efficiency/effectiveness

- Problem Solving in context to HR Operational issues - knowledge and experience in HR operational programs/activities, resourceful and innovative, resilient

- System and Tools - 2-3 years experience with HR enterprise resource planning; advance excel skills to provide reporting, analytics and performance dashboards

- Integrity - maintaining confidentiality

- Profession Skills - Problem Solving, Communication, Leading a team, Learning Agility

- Growth trajectory in HR Career - Growth in HR Operational Activities in a leading technology in a MNC; potential for growth in other HR disciplines.