Senior Role - Fraud Investigations & Monitoring - BFS

Fraud Investigations & Monitoring Role

1. Fraud Control & Portfolio Management / Analysis Seeding, Process Review, Root Cause Analysis

2. Cost Control & Productivity Improvement of the Group

3. Design product and processes for the Unit and Interface with Business and Policy

4. Market information and Networking with competitors

5. Monitoring of transactions and fraud investigation with analytical, logical

6. Monitoring of Digital Banking transactions on real or near real time basis done through debit cards, Internet / Mobile Banking, UPI.

7. Expertise in investigation of frauds related to digital Banking channel like online and physical transactions on debit cards, UPI, Internet / Mobile Banking.

8. Implementation of robust Fraud investigation process as per the RBI guidelines and ensuring strict adherence to timelines.

9. Ensure completion of investigation within the stipulated TAT addressing customers grievances.

10. End to End resolution & assistance on alerts received from NPCI.

11. Maintain MIS and present the Fraud data to senior management in various forums like ACB, Board Note, and Special Committee for frauds etc.

12. Analyse the fraud trend and modus operandi and make changes in the rules in fraud monitoring tool to prevent fraud.

13. Provide Fraud data to audit team. Handle all queries from Internal and External auditor and implement changes as per the audit feedback.

14. Identify and analyze fraud trends and recommend changes in process/policy to mitigate fraud risk.

15. Identifying the loop holes and gaps in the process of the bank and recommend process change / improvement.

16. Ensure Process Uniformity & Adherence Automation of all the processes

17. Understanding of fraud enterprise systems like Falcon, Clarify, Visa, Mastercard & NPCI systems.

18. Understanding of Rule and false positives management. Managing recovery from Member Banks and merchants.