Senior Role - F&A Operations - BPO

Only Female Candidates

Basic Function

- Manage the Operational Delivery

- Map peer levels across client organization and establish peer level relationships within the client organization

- Establishing operational performance goals

- Work with the Sales, Client Relationship managers & Migrations team to provide support/oversight for new/ additional off shoring opportunities

- Put control measures in place to ensure adherence to budget and cost control

Essential Functions

This position is responsible for F&A Operations outsourced by clients in US. Key responsibilities include:

- Lead and manage F&A operations outsourced

- Ensure consistent service delivery in a consultative and solutions-based capacity

- Should have the ability to preempt potential issues and take proactive measures to address them

- Should have the ability to preempt and escalate any issues pertaining to clients in a non-confrontational manner.

- Strive for high levels of customer satisfaction. Take responsibility to meet and exceeding client SLAs

- Develop sound value based solutions and apply technical knowledge and strategic thinking in client delivery

- Provide guidance, supervision and review to F&A operational teams to ensure that job responsibilities are met and are in line with Clien goals and objectives

- Develop and manage strong independent relationships with clients at senior positions

- Oversee the continuous improvement of processes and the development of the team with the goal to achieve best practices and optimal output

- Lead and coach the team to recruit and retain high caliber staff

- Provide coaching, guidance and support, set professional development plans to assist employees to reach their full potential through the Performance Management process

- Ensure optimal deployment of resources to achieve business goals

This job may involve some international travel for client meeting and due-diligence & migration of new processes. Hence, the candidate must possess a valid passport.

Primary Internal Interactions

- Below: Senior Managers and Managers

- Above: VP Ops

- Support: Training, HR & Process Excellence Teams and Client Relationship Managers

Primary External Interactions

- Clients: Various levels (Processing Staff, Process Managers, Client's Project management Office, Client's Leadership)

Organizational Relationships

Reports To : VP Operations Supervises : Senior Mgr/ Mgrs/ Leads/AMs/Associates

Skills

Technical Skills

- Efficiency in computers - MS Office and Accounting applications like PeopleSoft, Oracle, etc.

- Ability to operate and manage complex accounting and reporting systems

Process Specific Skills

The candidate should have a broad and deep experience in the finance & accounting functions and services for medium/large multinational clients. Preferably expertise in international accounting including:

- US/UK GAAP & Tax

- General Accounting (AP and AR cycles, Treasury operations, Period close; Fixed assets and Accounts reconciliations)

Soft skills (Desired)

- An entrepreneurial spirit that thrives in a demanding, fast-paced, cross-functional work environment

- Must have excellent organizational skills, including ability to plan, establish priorities and handle multiple tasks

- Ability to translate organizational and operational issues into understandable and meaningful solutions

- Strong management and analytic skills

- A collaborative working style that fosters cooperation and involvement

Soft Skills (Minimum)

- Strong Communication & Interpersonal Skills

- Strong presentation skills, couple with solid executive presence and the ability to establish immediate credibility

- Good people management skills - Highly professional in dealings with clients and co-workers

- Ability to deal with unexpected and/or delicate situations calmly and with sound judgment

- An ability to manage multiple projects and meet deadlines under pressure

- Ability to communicate effectively at all levels

- Quick learning capabilities supported by strong analytical skills

- Willingness to work in shifts

Education Requirements

- Minimum - CA/CPA/ICWA

Work Experience Requirements

- 7+ years of post qualification experience

- 6+ years of supervisory experience

- Minimum 5 years in F&A function preferably in a 3rd party BPO environment