Senior Role - Customer Success - Engineering Team - IT

Customer Success Engineering  

Job Description :

- Work with client engagement teams and customers to ensure a successful deployment.

- Run infosec (information security) approval processes for the platforms to be certified by clients security teams.

- Partner internally with our tech team to optimize customer implementations and resolve technical challenges

- Provide required data analytics support to address any gaps from out-of-box product implementation in order to meet customer requirements

- Customize the last mile deployments, including 3rd party tool integrations, client-specific deployment configurations and any additional development necessary

- Ensure continued smooth operations of all deployed platforms across clients

- Upgrade all platforms across all clients in a timely manner

- Collaborate with the customer success teams to add value to all phases of the customer journey, including onboarding, 30-60-90 day success metrics, quarterly business reviews and executive business reviews

The Role :

- Platform deployments and customizations at clients.

- Support for on-going operation of the platform at clients.

- Solutioning for pre-sales.

- Influence product roadmaps by relaying feedback from experiences deploying platforms at clients.