Senior Role - Customer Delight - Wholesale Banking Operation Domain

Customer Delight

- Effectively manage the team to Enhance & Ensure Customer Delight.

- Ensure his delivers Fast and Right Solutions to the customers given within TAT.

- Ensure all Customer Processes are to be completed within TAT.

- Effectively manage the Customer Grievances by ensuring the trigger to appropriate authority.

- Monitor Customer Satisfaction Ratings and ensure continuous improvement.

Process Design & Improvement

- To develop, plan and execute operational procedures for all functions for continuous process efficiency.

- Design the Roll Out the Ops Manual.

- Ensure the key deliverables of the high impact area projects defined by the business are met through seem less execution of activities and robust monitoring mechanism in the initial phase.

- Drive regular improvements within the scope of Ops activities.

- Liaison with Vendors and other agencies to ensure smoothening of ops processes and policies.

- Drive and Ensure compliance to all Operations documents