Senior Relationship Manager/Relationship Manager/Customer Success Manager - Employee Health & Benefits - Insurance

Role Requirements :

- Implementation of health risk management and wellness programs.

- Designing the clients organizational health risk management and wellness programs.

- Prepare implementation plans, define the roles of responsible parties, and bring in appropriate health management vendors.

- Manage the launch of the health risk management programs also direct the health risk management projects and make changes in design and/or vendors, as necessary.

Client relation management :

- Build and maintain relationships with key stakeholders internally and externally.

- Work with the general consultants and CEs to strategize on approaching target clients

- Work with other consultants to prepare comprehensive proposals for target clients.

- Identify opportunities to cross sell projects and services to current clients.

- Health risk analysis and management consulting.

- Manage assigned health risk management/ H&W consulting projects.

- Responsible for structuring customer proposal and consulting report formats for health risk management and wellness consulting projects.

- Set up data analysis structure and methodology and/or undertake organizational health risk data analysis of an organization.

- Responsible for presenting health risk management consulting project proposals to clients and support the business development staff /general consultants in negotiation and acquisition of the projects.

- Build the internal knowledge bank on health risk analysis and management.

- Contribute to the development of new value proposition, products, tools and approaches

Health Management, Vendor Negotiation and Selection :

- Identify potential health management vendors for various programs.

- Create an internal review structure for evaluating health management vendors in the market.

- Evaluate health management vendors for various health management programs, negotiate with them, and finalize T&C with selected vendors.

- Collaborate with selected vendors to create customized health management programs for specific clients.

- Supervise and monitor performance of health management vendors.

- Create annual process for reviewing performance of health management vendors and make appropriate changes in the selected list of vendors

Technical Skills :

- MS Office Word, Excel, PowerPoint, and Outlook.

General Skills :

- Proven Leadership skill traits (elected leader in community, school& college). Background of having leadership role.

- Good Networking skills and Relationship Management skills.

- Strong Communication / Presentation skills

- Strong Analytical skills.

- Ability to work effectively and collaboratively in a team.

Preferred candidate profile :

Prior/Experience :

- 3-5 plus years of experience in insurance industry/healthcare industry with a good understanding of all benefit plans, design, commercials and compliance requirements.

- Ability to manage diverse client cultures i.e. Indian Corporate, MNC corporation and PSU clients

- Domain knowledge preferred.

Education/Qualification :

- MBA from a reputed B School.

Role : Customer Success Manager

Industry Type : Insurance

Functional Area : Customer Success, Service & Operations

Employment Type : Full Time, Permanent

Role Category : Customer Success

Education :

PG : MBA/PGDM in Any Specialization