Urgent opening for a Senior Client Services Manager: Recruitment function for one of our MNC Investment banking and financial RPO Clients.
Looking for someone with 15+ years of experience, with a background in the Technology, who has managed a multifunctional team (30-40 members), and who possesses all the other skill sets necessary for a leadership position.
Location: Pune
Exp: 12-20 years
Working hours: 5 days, day shift.
Please Note: This is an RPO Model, wherein you would be a permanent employee with Flexability, and you would be deployed to the client location (Not a contract role).
About FlexAbility - AMS India:
FlexAbility was established in 2009 and is an ISO 27001-certified business spread across 7 cities with more than 1,000 employees. We help our clients transform their employee lifecycle by designing for them innovative and client-focused solutions, products, and processes in our service lines - RPO, Resource Augmentation, and Project Hiring - and have thus evolved as a trusted RPO partner to our clients. For more than a decade, FlexAbility has been working with AMS to provide Indian talent to global clients across a wide range of sectors. FlexAbilty by AMS will operate within the AMS group and continue to provide global expertise alongside local excellence.
Key Responsibilities:
- Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the requirements and set expectations accordingly
- Manage senior stakeholders in fast-moving, complex and difficult client environments enhancing FlexAbility's reputation within the business acting in an advisory capacity
- Partner with client stakeholders to define resourcing strategies and plans that meet medium to long term client objectives , enable FlexAbility to plan ahead
- Develop accurate hiring forecasts for the Business Unit(s) (BUs) supported and share with relevant FlexAbility individuals
- Develop an effective sourcing and talent community strategy to meet the BU needs, along with the Sourcing team.
- Deploy effective recruitment delivery and attraction strategies, using relevant sourcing channels to reduce time to hire and increase account profitability
- Build effective communication channels between the hiring managers and the account team strengthening the relationship between FlexAbility and the client
- Understand FlexAbility people are a key market differentiator and genuinely committed to the development of direct reports and the team
- Accurate financial forecasting and a deep understanding of the team productivity to enable resource management
- Ensure data accuracy and review and analyse data to drive team performance
- Lead and manage the on-site teams, driving the team to ensure that productivity, account profitability and customer satisfaction are priorities
- Manage a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress
- Drive down non-compliance for assigned BU(s), increasing account revenue and profitability
- Work with the senior manager to define the type and level of resources required to effectively achieve delivery and profitability targets
- Deliver continuous improvement projects and client specific projects
- Identify areas of process improvement, service enhancement and opportunities to increase the scope of the service and communicate these appropriately to relevant parties. - Support and / or manage the implementation of changes
- Responsible for spotting business development opportunities and engaging with the Senior Manager / Head of Client Services
- Hold sound knowledge of recruitment model options and design in order to promote the benefits of an outsourced solution to the client
- Custodian of the client's Employee Value Proposition (EVP) ensuring the entire team are able to convey the proposition in a compelling way enhancing the clients brand presence in the market
- Keep abreast of market intelligence and industry trends (e.g. new technology, recruitment metrics, legislative changes) and use this insight to develop resourcing plans
- Act as a Trusted Advisor to clients and team on resourcing related matters.
Knowledge, Skills and Experience:
- Deep knowledge of at least one market sector
- Experience of presenting to and solving issues for senior clients (e.g. HR Leaders, Heads of Business) and gaining their agreement to a course of action
- Ability to liaise with and influence all levels of management to agree a change of direction or new process
- Experience of developing and delivering recruitment strategies and processes to improve outcomes (e.g. decreased time to hire, increased quality of hire)
- Use of recruitment technology and recruitment databases
- Track record of managing complex, high-profile recruitment projects and multiple campaigns
- Experience of people management and development.
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