Senior Program Manager - IC Role - eCommerce

We are hiring for our eCommerce client

- Program manager will work at both the strategic level and the tactical level. PM will have to show hustle, take ownership and help foster a high-energy, high-performance culture.

Role Responsibilities :

- Use customer and market feedback, competitive analysis, and business metrics to make informed decisions

- Own and drive the product portfolio and product road map

- Ensure implementation is aligned with product goals and requirements; make necessary adjustments

- Own the success of product development process

- Evaluate launch outcomes and reintegrate learning into the organization and product plan

- Coordinate internal user forums to collect and identify feature-level development opportunities

- Lead product launches into similar markets or geographies with direction from senior leadership

- Own and manage product documentation; work closely with support personnel to enable self-service support and/or reduce overhead

- Identify feature risks from customer feedback and in-depth analysis of operational performance; share results with senior leadership in a scalable and a periodic manner

- Demonstrate understanding of performance and leadership bar and effectively apply it to hiring decisions

- Set goals and hold team members accountable for performance

- Provide input into resource planning discussions

- Assess behaviour and coach direct reports to demonstrate leadership principles within their role.

Basic Qualifications :

- Master degree(preferably top-tier Computer Science or Business degree) and 5 yrs of relevant people management experience

- Advanced computer literacy in Microsoft Office (especially MS Excel) applications

- Ability to work with IT systems, understand and work with XML feeds, SQL/DW.

- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.

- Demonstrated ability to build, develop, direct, and manage a group of people

- Ability to handle complex and ambiguous scenarios

- Ability to organize, prioritize and schedule work assignments.

- Ability to manage conflicting priorities-capability to work on several projects in parallel

- Ability to make administrative and procedural decisions