Senior Program Manager/Director Program Manager - SaaS

Sr. Program Management / Associate Director - Program Management | Apply Product Base company exp only |Remote Job

- Direct responsibility for all solution / project delivery to a customer

- Includes all projects within that customer over a period of time

- Goal is threefold;

- Deliver high customer satisfaction by ensuring project delivery on-time and on-budget

- Generate subscription / services revenue through follow-on business releases/phases

- Manages Program Managers and their deliveries

- Measured on Project Delivery, realizing subscription revenue at the earliest, Services Revenue & Personal Billability

- Owns end-to-end project delivery responsibilities of virtual assistant solution implementation involving multiple customers, products / solutions and phases

- Applies project management methodology, tools, techniques, and terminology

- Manages changes to project scope, project schedule using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance

- Manage project execution from initiation to closure

- Communicates project plan ; Ensures a common understanding by setting expectations according to the Project Plan, in order to align the stakeholders and team members

- Monitors and controls project work ; Measures project performance using appropriate tools and techniques

- Develops communication plan ; develop the communication plan with internally and external stakeholders

- Identify, track and mitigate project risks and issues, escalating when necessary to resolve issues affecting our ability to deliver on Customer's expectations

- Communicate individual roles and project expectations, and serve as a single point of contact for the project

- Promote common understanding of and secure team member commitment to project timelines, milestones, and reporting

- Motivate and mentor the project team or program managers and ensure they get the right direction to execute the project as per the agreed FSD and timeline

- Oversees approved actions ; Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project

- Act as mediator between customer stakeholders and team members

Requirements:

You can be a great fit if you are :

- Extremely self-motivated

- Ability to learn quickly

- Growth Mindset

- Emotional Maturity

- Passionate about the possibilities at the intersection of AI + Banking

- Worked in a startup of 5 to 30 employees

- 9 to 15 years of project management experience with a development background

- Proven experience delivering small to midsize projects with Agile methodology (Scrum & Kanban) is required

- Must have used one of the project management tools like MPP, Salesforce Management or Smart Sheet, project resource allocation and project time tracking tools like Open Air etc.

Share resume - neha.arora@talentiser.com

Remote Job

Exp -12+ years