Senior Product Manager - SaaS

Senior Product Manager

Objectives of this Role:

- Develop and articulate a clear product vision aligned with the company's overall goals and objectives.

- Drive the development and enhancement of conversational intelligence solutions for contact centers.

- Collaborate with cross-functional teams, including Engineering, Design, and Marketing, to deliver high-quality products on time.

- Define and communicate the product roadmap to stakeholders.

- Communicate product updates, progress, and strategies to internal and external stakeholders.

- Monitor and analyze product performance, user feedback, and market trends.

- Lead iterative development processes, making data-driven decisions for product enhancements.

Key Responsibilities:

- Talk to Customers: Regularly engage with customers to understand their needs and pain points.

- Devise Product Strategy: Define long-term strategy and quarterly roadmap to achieve the product vision.

- Conceptualize New Solutions: Use a problem-first, data-driven, and test & iterate approach for product conceptualization.

- Launch Products: Execute go-to-market plans in collaboration with Product Marketing.

- Own Outcomes: Take ownership of product areas and measure progress through data and insights.

Qualifications:

- Bachelor's/Master's degree in a relevant field; MBA or advanced degree is a plus.

- 8+ years of proven experience as a Product Manager or in a related role.

- Experience in SaaS products, especially conversational intelligence solutions.

- Product Management experience for contact center solutions is preferred

- Familiarity with agile development methodologies.

- Excellent communication and interpersonal skills.

- Leadership skills with the ability to inspire and motivate a team.

- Ability to work collaboratively in a cross-functional team environment.

- Results-oriented with a commitment to quality.

- Strong analytical and problem-solving skills.