Senior Product Manager/Product Manager - Customer Support Process - SaaS

Job Description :

- Someone who has worked in a B2C company/ startup to manager the support process

- Enterprise Clients (Product/SAAS Integration) Not service based

- Define product roadmap consistent with the short term & long term strategy

- Understand the banking infrastructure and build integrations for seamless experience of all stakeholders; banking partners, customers & internal teams

- Manage cross-functional stakeholders to ensure smooth execution & delivery of products

- Ownership of product metrics which are critical to delivering business goals

- Continuously challenge & disrupt the status quo across different realms of products & reach to newer heights of customer experience & operational efficiencies

Looking for Candidates with experience in :

- Customer Support

- Product support

- Manager the support process