Senior Product Manager - eCommerce

Senior Product Manager opportunities with leading a eCommerce MNC.

Responsible for working to formulate recommendations on new business initiatives and partnering with operations, technology teams, and product development teams to implement these recommendations. As a product manager for multiple categories, you will develop long-term strategies to offer customer-centric features and programs, and ensure quality onsite customer experience and overall service.

Reports to- Category Leadership team

Roles & Responsibilities-

- Identify and prioritize the most immediate improvement opportunities across customer experience.

- Benchmark competitive experiences across the customer value chain, and define and implement a roadmap of improvements.

- Create and implement a roadmap that ensures leadership in customer experience in each business category.

- Help launch new categories and ensure that they meet/exceed high Customer experience bar.

- Define, measure and drive adoption of customer experience metrics across vendor and seller base.

Ideal candidate profile :

Requisites-

- Proven track record of customer obsession.

- Demonstrated ability to think both strategically and tactically.

- Ability to prioritize in an ambiguous environment.

- 4+ years of marketing/product management/consulting.

- Demonstrated ability to formulate data-driven decisions that lead to results.

- Demonstrated ability to conceptualize, manage, and prioritize multiple projects.

- Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.

Preferred experience-

- 6+ years of e-commerce, marketing, product/program management, consulting or related experience.

- An MBA or Masters in Marketing or Strategy.

- Ability to operates and communicate at all business levels.

- Expects, requires and demonstrates continuous innovation.

- Results orientation.