Senior Product Manager - Customer Experience Position: Sr. Product Manager - Customer Experience Job Location: Mumbai Job Type: Permanent & Onsite (5 days working) Experience: 5+ yrs Qualification: Bachelor's degree in a relevant field; MBA & additional certifications in product management are a plus. Responsibilities: - Drive the strategic vision and metrics for optimizing website customer journeys and funnels - within the B2B manufacturing industry, focusing on delivering exceptional user experiences. - Utilize advanced analytical skills to deeply understand customer behavior and pain points, translating insights into actionable strategies for continuous improvement. - Collaborate closely with cross-functional teams, including other product managers, to develop end-to-end solutions that are user-friendly and measurable by metrics. - Obsessively prioritize customer needs and preferences throughout the product development lifecycle, ensuring alignment with business objectives and industry best practices. - Leverage a comprehensive understanding of the B2B commerce landscape to tailor website experiences that resonate with target audiences and drive conversions. - Implement rigorous testing and experimentation methodologies to validate hypotheses and refine website strategies, always striving for incremental improvements. - Foster a culture of data-driven decision-making within the team, using metrics to evaluate performance and guide future enhancements. - Continuously monitor industry trends and competitor strategies to identify opportunities for innovation and differentiation in website customer journeys. - Establish and nurture relationships with key stakeholders, gathering feedback and input to inform product roadmap decisions. - Collaborate with product managers across different areas to ensure cohesive and seamless integration of website solutions into the broader product ecosystem. Qualifying Criteria: - Minimum of 5 years of proven experience in product management and have managed a team before - Strong understanding of the product lifecycle from ideation to launch and post-launch optimization and adoption - Demonstrated ability to drive product vision, strategy, and execution - Proficiency in conducting market research, competitor analysis, and customer feedback analysis - Demonstrate infinite ownership to drive delivery across multi-functional teams - Track record of successfully collaborating with cross-functional teams, including engineering, design, marketing, and sales - Experience in defining and analyzing product metrics to make data-driven decisions - Excellent communication skills with the ability to articulate ideas and strategies clearly - Proven ability to identify problems, propose solutions, and drive results - Familiarity with agile methodologies and the ability to adapt to a fast-paced, dynamic work environment - Entrepreneurial mindset with a focus on innovation and continuous improvement - Inviting applications from Internet/eCommerce industry only. Candidates must be stable at career.

Mumbai

Senior Product Manager - Customer Experience - Internet/eCommerce 

Senior Product Manager - Customer Experience - Internet/eCommerce  ,Job Description for Senior Product Manager - Customer Experience - Internet/eCommerce  in GAMIFi Consulting Services Pvt Ltd in  Mumbai for (5-7) years of experience. Apply Now!

Job Description for Senior Product Manager - Customer Experience - Internet/eCommerce  in GAMIFi Consulting Services Pvt Ltd in  Mumbai for (5-7) years of experience. Apply Now!